SAROO Heating Pad for Back and Neck — 12x24 in, 3 Heat Settings, 18 Massage Combinations
Experience warmth that feels like a gentle massage with the SAROO Heating Pad. This 12 x 24 inch camel-colored pad...
Vendor:
SAROO
Product type:
Health Care
- £70.32
- £70.32
- Unit price
- per
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Free Shipping
We offer free standard shipping to every province and territory in United Kingdom.
Free Returns
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Seasonal Shipping Delays to Outer Regions
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Description
xExperience warmth that feels like a gentle massage with the SAROO Heating Pad. This 12 x 24 inch camel-colored pad combines soft velvet fabric with built-in weighted beads to deliver even heat along the neck, shoulders, back, and beyond. Designed for home comfort, it offers a plush touch and reliable coverage so you can focus on relaxation, not on adjusting the pad.
With 18 relaxation combinations, you can tailor your routine. Three heat settings and three massage intensities work together with two massage modes—pulse and constant—to create a personalized experience. The weighted beads help the pad contour to your body, so heat and massage feel more targeted as you rest.
When you are dealing with stiffness after a long day, or you want a comforting warm wrap during cramps or menstrual discomfort, this pad provides gentle, thorough warmth to larger areas. You may choose dry heat for general comfort or moist heat by spritzing a fine mist onto the surface for deeper warmth. Always follow the surface guidelines for best results.
Safety and convenience are built in. Fast heating technology brings you to a comfortable temperature quickly, with a range from about 115°F to 145°F. An overheating protection feature helps reduce risk during use, and the pad automatically turns off after 2 hours of continuous use, or after 30 minutes during certain settings. A power cord up to 10 feet gives you room to move without getting up, and the pad is machine washable for easy care.
More reasons to consider SAROO: it is a portable solution you can use on the couch, in the office chair, or in bed. The fabric and design are warm against the skin, and the camel color pairs well with most decors. If you are shopping for a thoughtful home-wellness gift, this heating pad covers a broad range of uses and helps you customize your warmth and massage routine without sacrificing safety.
- 3 heating settings, 3 massage intensities, 2 massage modes, 18 total combinations
- Weighted beads offer body-conforming heat for targeted comfort
- Coverage for neck, shoulders, back, abdomen, and legs
- Dry or moist heat options for deeper warmth
- Auto-off after 30 minutes and 10 ft cord for safe, flexible use
FAQ
Q: What areas can the SAROO Heating Pad target?
A: Designed to cover shoulders, neck, back, abdomen, and legs for versatile warmth.
Q: How do I customize warmth and massage?
A: Choose from 3 heat levels and 3 massage intensities with pulse or constant modes; auto-off after 30 minutes.
Shipping & Return
xReturn Window
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.
Eligibility
To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.
We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.
Damages and Issues
Please inspect your order upon delivery and contact us immediately at britishvita.uk@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.
Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.
How to Start a Return
To initiate a return, contact us at britishvita.uk@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA), instructions, and—where applicable—a prepaid return label.
Returns sent without prior approval will not be accepted.
Return Address (UK Warehouse – Product Returns)
British Vita – Returns Department
6 Shea Way, Newark
DE 19713, United States
Company Location (Not a Return Address)
British Vita – Headquarters
82 A James Carter Road
Mildenhall, Bury Saint Edmunds
IP28 7DE, United Kingdom
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Opened or unsealed supplement products
- Items damaged by customer use or mishandling
- Perishable or food items
- Custom or personalised goods
- Gift cards
- Hazardous or flammable materials
- Sale or clearance items
Exchanges
For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.
European Union 14-Day Cooling-Off Period
If your order is delivered to an EU country, you have 14 days to cancel or return it for any reason. Items must remain unused, unopened, and in their original packaging.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at britishvita.uk@gmail.com.
Estimated Delivery Times
We work with trusted UK courier partners, including Royal Mail, Evri, DPD, and Parcelforce.
| Delivery Area | Estimated Delivery Time | Notes |
|---|---|---|
| UK Mainland | 3–5 business days | Most parcels arrive within this timeframe. |
| Remote Areas, Highlands & Islands | 6–10 business days | Delivery times may vary based on courier routes. |
| Exceptional Circumstances | 6–10 business days | Possible during severe weather or postal delays. |
While most packages arrive promptly, British Vita cannot guarantee exact delivery dates due to factors outside our control (weather, strikes, courier delays).
Shipping
Thank you for shopping with British Vita.
We proudly provide fast, reliable, and completely free delivery across the United Kingdom.
This policy explains how we handle order processing, delivery timeframes, and shipping terms for all UK-based purchases.
Shipping Coverage
We currently ship exclusively within the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
Deliveries are available for residential and business addresses, as well as P.O. Boxes.
We do not offer international shipping at this time.
Free UK Shipping
All orders include free standard shipping with no minimum spend required.
No additional courier, handling, or service fees apply.
Processing Time
Orders are processed within 2–3 business days (Monday–Friday) after payment confirmation.
You will receive:
- an Order Confirmation Email once your purchase is placed
- a Shipping Confirmation Email with tracking details after dispatch
During peak seasons (holidays, promotions), processing may extend up to 5 business days.
Estimated Delivery Times
We work with trusted UK courier partners, including Royal Mail, Evri, DPD, and Parcelforce.
| Delivery Area | Estimated Delivery Time | Notes |
|---|---|---|
| UK Mainland | 3–5 business days | Total delivery timeframe including processing + transit |
| Remote Areas, Highlands & Islands | 6–10 business days | Transit may vary depending on courier routes |
| Exceptional Circumstances | 6–10 business days | Weather events, strikes, or postal delays |
While most parcels arrive promptly, British Vita cannot guarantee exact delivery dates due to courier or weather-related factors.
Tracking Your Order
Once dispatched, you will receive an email with your tracking number and courier information.
Use the tracking link to monitor your delivery status.
If you have not received tracking details within 5 business days, please contact us:
📧 britishvita.uk@gmail.com
Delays and Delivery Issues
Delivery delays may occur due to:
- severe weather
- courier network disruptions
- seasonal congestion
If your parcel has not arrived within 10 business days after dispatch, please contact our customer support team.
Incorrect Addresses or Failed Deliveries
Please ensure that the shipping address provided is complete and accurate.
Parcels returned due to incorrect addresses may require additional time for redelivery.
If a package is returned to our warehouse, we will contact you to arrange redelivery.
Damaged or Missing Packages
If your parcel arrives damaged or items are missing, please notify us within 48 hours:
📧 britishvita.uk@gmail.com
Please include:
- your order number
- a description of the issue
- photos (if applicable)
We will resolve the issue as quickly as possible.
Contact Us
British Vita – Customer Service
📍 82 A James Carter Road, Mildenhall, Bury Saint Edmunds, IP28 7DE, United Kingdom
✉️ britishvita.uk@gmail.com
