SAROO Back Heating Pad: Weighted Neck and Shoulders Massager, 3 Heat Settings, 6 Massage Modes
A plush, practical solution for neck and shoulder warmth The SAROO Back Heating Pad is crafted in a soft, velvety...
Vendor:
SAROO
Product type:
Health Care
- £76.90
- £76.90
- Unit price
- per
Please hurry! Only 5 left in stock
10 customers are viewing this product
Free Shipping
We offer free standard shipping to every province and territory in United Kingdom.
Free Returns
Learn More.
Seasonal Shipping Delays to Outer Regions
Learn More.
Description
xA plush, practical solution for neck and shoulder warmth
The SAROO Back Heating Pad is crafted in a soft, velvety fabric and sized at 20 by 24 inches. It drapes smoothly over the neck, shoulders, and upper back, offering gentle warmth that conforms to your body's curves for comfortable, comprehensive coverage. Weighted beads add a sense of stability, helping the pad stay in place as you settle in for your routine.
What makes it stand out
This pad combines heat with massage to create a soothing, customizable experience. You can tailor your comfort with three heat levels, three massage intensities, and two massage rhythms, giving you 18 possible combinations to explore. The design aims to deliver even warmth from edge to edge, so you can focus on relaxation rather than readjusting the pad.
- Three convenient heat levels keep you in control of warmth, ranging from a gentle to a hotter feel.
- Three massage intensities let you fine‑tune the pressure and rhythm that suit your mood.
- Two massage rhythms—pulse and constant—offer versatile sensation options for different needs.
For deeper comfort, you can choose either dry heat or moist heat therapy by lightly misting the surface before use, helping warmth penetrate more effectively as you unwind.
Versatile use, simple care
The heating pad covers a wide area, enabling relaxation across shoulders, back, neck, and nearby regions. It’s designed for quick heating and steady performance, so you can jump into relaxation moments after you power it on. When you’re done, the cover is machine washable for easy upkeep, and the power cord extends up to 10 feet to accommodate your space.
- Auto-off after 30 minutes to help you unwind without worry.
- Overheat protection for safer, worry‑free use during longer sessions.
- Long 10‑foot cord for flexible placement around a chair, bed, or couch.
- Machine-washable cover in a dark blue finish to fit most home décors.
Gift-ready and practical for everyday life
Whether you’re shopping for a busy mom, a partner, or a friend who values comfort, this heated pad offers a thoughtful addition to home wellness routines. It’s a reliable companion for post‑work routines, chilly evenings, or quick de-stressing moments between tasks.
FAQ
Q: Which areas does the SAROO Back Heating Pad cover and how is it used?
A: It covers neck, shoulders, back, and more; use heat and massage modes to target tense areas.
Q: What safety features does this pad include?
A: Auto-off after 30 minutes and overheating protection for safe use.
Shipping & Return
xReturn Window
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.
Eligibility
To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.
We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.
Damages and Issues
Please inspect your order upon delivery and contact us immediately at britishvita.uk@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.
Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.
How to Start a Return
To initiate a return, contact us at britishvita.uk@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA), instructions, and—where applicable—a prepaid return label.
Returns sent without prior approval will not be accepted.
Return Address (UK Warehouse – Product Returns)
British Vita – Returns Department
6 Shea Way, Newark
DE 19713, United States
Company Location (Not a Return Address)
British Vita – Headquarters
82 A James Carter Road
Mildenhall, Bury Saint Edmunds
IP28 7DE, United Kingdom
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Opened or unsealed supplement products
- Items damaged by customer use or mishandling
- Perishable or food items
- Custom or personalised goods
- Gift cards
- Hazardous or flammable materials
- Sale or clearance items
Exchanges
For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.
European Union 14-Day Cooling-Off Period
If your order is delivered to an EU country, you have 14 days to cancel or return it for any reason. Items must remain unused, unopened, and in their original packaging.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at britishvita.uk@gmail.com.
Estimated Delivery Times
We work with trusted UK courier partners, including Royal Mail, Evri, DPD, and Parcelforce.
| Delivery Area | Estimated Delivery Time | Notes |
|---|---|---|
| UK Mainland | 3–5 business days | Most parcels arrive within this timeframe. |
| Remote Areas, Highlands & Islands | 6–10 business days | Delivery times may vary based on courier routes. |
| Exceptional Circumstances | 6–10 business days | Possible during severe weather or postal delays. |
While most packages arrive promptly, British Vita cannot guarantee exact delivery dates due to factors outside our control (weather, strikes, courier delays).
Shipping
Thank you for shopping with British Vita.
We proudly provide fast, reliable, and completely free delivery across the United Kingdom.
This policy explains how we handle order processing, delivery timeframes, and shipping terms for all UK-based purchases.
Shipping Coverage
We currently ship exclusively within the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
Deliveries are available for residential and business addresses, as well as P.O. Boxes.
We do not offer international shipping at this time.
Free UK Shipping
All orders include free standard shipping with no minimum spend required.
No additional courier, handling, or service fees apply.
Processing Time
Orders are processed within 2–3 business days (Monday–Friday) after payment confirmation.
You will receive:
- an Order Confirmation Email once your purchase is placed
- a Shipping Confirmation Email with tracking details after dispatch
During peak seasons (holidays, promotions), processing may extend up to 5 business days.
Estimated Delivery Times
We work with trusted UK courier partners, including Royal Mail, Evri, DPD, and Parcelforce.
| Delivery Area | Estimated Delivery Time | Notes |
|---|---|---|
| UK Mainland | 3–5 business days | Total delivery timeframe including processing + transit |
| Remote Areas, Highlands & Islands | 6–10 business days | Transit may vary depending on courier routes |
| Exceptional Circumstances | 6–10 business days | Weather events, strikes, or postal delays |
While most parcels arrive promptly, British Vita cannot guarantee exact delivery dates due to courier or weather-related factors.
Tracking Your Order
Once dispatched, you will receive an email with your tracking number and courier information.
Use the tracking link to monitor your delivery status.
If you have not received tracking details within 5 business days, please contact us:
📧 britishvita.uk@gmail.com
Delays and Delivery Issues
Delivery delays may occur due to:
- severe weather
- courier network disruptions
- seasonal congestion
If your parcel has not arrived within 10 business days after dispatch, please contact our customer support team.
Incorrect Addresses or Failed Deliveries
Please ensure that the shipping address provided is complete and accurate.
Parcels returned due to incorrect addresses may require additional time for redelivery.
If a package is returned to our warehouse, we will contact you to arrange redelivery.
Damaged or Missing Packages
If your parcel arrives damaged or items are missing, please notify us within 48 hours:
📧 britishvita.uk@gmail.com
Please include:
- your order number
- a description of the issue
- photos (if applicable)
We will resolve the issue as quickly as possible.
Contact Us
British Vita – Customer Service
📍 82 A James Carter Road, Mildenhall, Bury Saint Edmunds, IP28 7DE, United Kingdom
✉️ britishvita.uk@gmail.com
