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We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet the ROMISA 35.4" x 17" red light therapy mat, a thoughtfully designed home solution that blends coverage with ease of use. Featuring 500 high- intensity LEDs arranged in a triple-chip configuration (850nm + 660nm dual wavelengths), this mat aims to deliver a dense, even light panel across a broad surface. The result is a uniform glow suitable for targeting larger areas such as the back, waist, shoulders, and legs after activity or long hours at a desk. While outcomes vary by user, the configuration is designed to provide noticeable intensity and broad reach, making it a compelling option for routine relaxation or post-activity cooling down.
One standout benefit is the expansive footprint. At 35.4" by 17", the mat covers more area than compact wraps, with an adjustable strap (10" x 31.5") to secure it for hands-free use during light activities, stretching, or quiet moments. A generous 13-foot (4 meter) cable adds practical flexibility, letting you position the mat across a room without tugging on power. The surface is soft, skin-friendly, and easy to wipe down, supporting daily use and simple sharing among household members. ROMISA backs this product with 24/7 support and a 1-year warranty for added peace of mind.
The mat puts control at your fingertips with five adjustable heat levels and an auto-shut-off timer that can be set from 10 to 90 minutes. This enables you to tailor warmth to your comfort and schedule, whether you’re taking a quick break, winding down after work, or integrating a longer routine into a self-care evening. In addition, two pulse modes—10 Hz and 40 Hz—offer different rhythmic sensations, so you can experiment with a gentler or more revitalizing feel depending on your mood. For best results, you may choose to run two or three sessions per week, with light clothing aiding light penetration while you relax.
Real-world use ideas include post-workout cooldowns on the couch or at a desk, during gentle stretches, or while watching a show. The large surface makes it feasible to cover multiple areas at once, and the hands-free design helps you stay comfortable as you shift position or adjust your posture. The combination of warmth, light, and rhythm can create a soothing atmosphere without requiring any specialized equipment or space.
Q: What are the main specs of the ROMISA light therapy mat?
A: The mat features 500 LEDs, dual wavelengths (660nm/850nm), a 35.4 x 17 inch surface, adjustable strap, 13-foot cable, five heat levels, timer, and two pulse modes.
Q: How should I use the mat for comfortable sessions?
A: Wear light clothing, choose a heat level and timer, and select a pulse mode that suits your mood; aim for 20–30 minute sessions when starting.
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.
We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.
Please inspect your order upon delivery and contact us immediately at britishvita.uk@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.
Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.
To initiate a return, contact us at britishvita.uk@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA), instructions, and—where applicable—a prepaid return label.
Returns sent without prior approval will not be accepted.
British Vita – Returns Department
6 Shea Way, Newark
DE 19713, United States
British Vita – Headquarters
82 A James Carter Road
Mildenhall, Bury Saint Edmunds
IP28 7DE, United Kingdom
The following items cannot be returned:
For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.
If your order is delivered to an EU country, you have 14 days to cancel or return it for any reason. Items must remain unused, unopened, and in their original packaging.
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at britishvita.uk@gmail.com.
We work with trusted UK courier partners, including Royal Mail, Evri, DPD, and Parcelforce.
| Delivery Area | Estimated Delivery Time | Notes |
|---|---|---|
| UK Mainland | 3–5 business days | Most parcels arrive within this timeframe. |
| Remote Areas, Highlands & Islands | 6–10 business days | Delivery times may vary based on courier routes. |
| Exceptional Circumstances | 6–10 business days | Possible during severe weather or postal delays. |
While most packages arrive promptly, British Vita cannot guarantee exact delivery dates due to factors outside our control (weather, strikes, courier delays).
Thank you for shopping with British Vita.
We proudly provide fast, reliable, and completely free delivery across the United Kingdom.
This policy explains how we handle order processing, delivery timeframes, and shipping terms for all UK-based purchases.
We currently ship exclusively within the United Kingdom, including:
Deliveries are available for residential and business addresses, as well as P.O. Boxes.
We do not offer international shipping at this time.
All orders include free standard shipping with no minimum spend required.
No additional courier, handling, or service fees apply.
Orders are processed within 2–3 business days (Monday–Friday) after payment confirmation.
You will receive:
During peak seasons (holidays, promotions), processing may extend up to 5 business days.
We work with trusted UK courier partners, including Royal Mail, Evri, DPD, and Parcelforce.
| Delivery Area | Estimated Delivery Time | Notes |
|---|---|---|
| UK Mainland | 3–5 business days | Total delivery timeframe including processing + transit |
| Remote Areas, Highlands & Islands | 6–10 business days | Transit may vary depending on courier routes |
| Exceptional Circumstances | 6–10 business days | Weather events, strikes, or postal delays |
While most parcels arrive promptly, British Vita cannot guarantee exact delivery dates due to courier or weather-related factors.
Once dispatched, you will receive an email with your tracking number and courier information.
Use the tracking link to monitor your delivery status.
If you have not received tracking details within 5 business days, please contact us:
📧 britishvita.uk@gmail.com
Delivery delays may occur due to:
If your parcel has not arrived within 10 business days after dispatch, please contact our customer support team.
Please ensure that the shipping address provided is complete and accurate.
Parcels returned due to incorrect addresses may require additional time for redelivery.
If a package is returned to our warehouse, we will contact you to arrange redelivery.
If your parcel arrives damaged or items are missing, please notify us within 48 hours:
📧 britishvita.uk@gmail.com
Please include:
We will resolve the issue as quickly as possible.
British Vita – Customer Service
📍 82 A James Carter Road, Mildenhall, Bury Saint Edmunds, IP28 7DE, United Kingdom
✉️ britishvita.uk@gmail.com
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