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We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet the CHEROO TMJ Relief Mask, a thoughtfully designed option for daily jaw comfort. The 3D ergonomic shape wraps softly around your jaw, temples, and cheek lines, delivering focused warmth while the plush velvet fabric feels gentle against skin. It’s built to sit comfortably during quiet evenings at home, long flights, or early mornings when you want an approachable heat option with a calm, luxurious feel. The mask’s silhouette is designed to stay in place as you move, with a soft touch that doesn’t cling or irritate the skin.
Thoughtful details extend to fit and durability. The long cord provides flexibility for seating arrangements, while the sturdy heating element promises steady warmth. Across a range of facial contours, the mask aims to feel like a personal, private warmth source that you can wear with confidence for moments when you need a little extra comfort or relief from tension around the jaw and temple areas.
The pad offers dual-mode heating and a handheld controller so you can tailor warmth to your needs. Use Continuous mode for quick, steady heat in a short session, or try Intermittent-Cycle mode for alternating temperatures that may help promote blood circulation while reducing heat concentration in one spot. With three heat settings and five timer options, you can adjust intensity and duration. An auto-off feature supports safe use, while the design emphasizes a stable temperature rather than portability considerations. This combination is meant to fit into your routine without demanding constant attention.
The outer surface uses soft Dutch velvet that feels smooth against skin. Its plush texture is durable yet easy to care for with hand washing, making it a practical gift for someone who uses heat therapy at home, travel, or in the office. The fabric’s tactile quality adds a sense of luxury to everyday use, while the 3D design reduces pressure on delicate areas.
In addition to dry heat, the pad supports moist heat therapy. Use the included mini spray bottle to mist the surface for deeper moisture penetration, which some users find beneficial for enhanced warmth and comfort and potentially greater coverage across facial areas. This moisture option adds versatility for different preferences and settings.
Powered by a 12V adapter with a long 9.5 ft cord for flexible placement around seating areas and desks. A built-in thermostat helps maintain a stable temperature for consistent performance, while the team prioritized a long-lasting heating element over portable power banks. The result is a practical, durable option designed for regular use in home, studio, or travel scenarios.
Q: What is the CHEROO TMJ Relief mask best for?
A: Designed to soothe facial TMJ areas with heat and a secure fit, offering potential relief from jaw tension and temple discomfort when used as directed.
Q: How do I use the CHEROO TMJ Relief mask safely?
A: Choose a heat setting, wrap the 3D design around your jaw, and use the spray bottle for moisture; auto-off helps safety.
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, even if the issue is caused by the seller.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. The safety seal on supplement products must remain intact for hygiene reasons. Proof of purchase is required.
We do not accept returns for opened products, used items, or products damaged by customer handling. Only sealed and unused products that arrive undamaged qualify for return.
Please inspect your order upon delivery and contact us immediately at britishvita.uk@gmail.com if your item arrives damaged, defective, incorrect, or expired. We will resolve the issue promptly.
Customer-caused damage, opened items, or improperly stored items cannot be returned or refunded.
To initiate a return, contact us at britishvita.uk@gmail.com. Once your request is approved, you will receive a Return Authorisation (RMA), instructions, and—where applicable—a prepaid return label.
Returns sent without prior approval will not be accepted.
British Vita – Returns Department
6 Shea Way, Newark
DE 19713, United States
British Vita – Headquarters
82 A James Carter Road
Mildenhall, Bury Saint Edmunds
IP28 7DE, United Kingdom
The following items cannot be returned:
For exchanges, please return the original item first. Once your return is accepted, you may place a new order for the replacement product.
If your order is delivered to an EU country, you have 14 days to cancel or return it for any reason. Items must remain unused, unopened, and in their original packaging.
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card issuer to finalise the refund. If 15 business days pass after approval and you still have not received your refund, contact us at britishvita.uk@gmail.com.
We work with trusted UK courier partners, including Royal Mail, Evri, DPD, and Parcelforce.
| Delivery Area | Estimated Delivery Time | Notes |
|---|---|---|
| UK Mainland | 3–5 business days | Most parcels arrive within this timeframe. |
| Remote Areas, Highlands & Islands | 6–10 business days | Delivery times may vary based on courier routes. |
| Exceptional Circumstances | 6–10 business days | Possible during severe weather or postal delays. |
While most packages arrive promptly, British Vita cannot guarantee exact delivery dates due to factors outside our control (weather, strikes, courier delays).
Thank you for shopping with British Vita.
We proudly provide fast, reliable, and completely free delivery across the United Kingdom.
This policy explains how we handle order processing, delivery timeframes, and shipping terms for all UK-based purchases.
We currently ship exclusively within the United Kingdom, including:
Deliveries are available for residential and business addresses, as well as P.O. Boxes.
We do not offer international shipping at this time.
All orders include free standard shipping with no minimum spend required.
No additional courier, handling, or service fees apply.
Orders are processed within 2–3 business days (Monday–Friday) after payment confirmation.
You will receive:
During peak seasons (holidays, promotions), processing may extend up to 5 business days.
We work with trusted UK courier partners, including Royal Mail, Evri, DPD, and Parcelforce.
| Delivery Area | Estimated Delivery Time | Notes |
|---|---|---|
| UK Mainland | 3–5 business days | Total delivery timeframe including processing + transit |
| Remote Areas, Highlands & Islands | 6–10 business days | Transit may vary depending on courier routes |
| Exceptional Circumstances | 6–10 business days | Weather events, strikes, or postal delays |
While most parcels arrive promptly, British Vita cannot guarantee exact delivery dates due to courier or weather-related factors.
Once dispatched, you will receive an email with your tracking number and courier information.
Use the tracking link to monitor your delivery status.
If you have not received tracking details within 5 business days, please contact us:
📧 britishvita.uk@gmail.com
Delivery delays may occur due to:
If your parcel has not arrived within 10 business days after dispatch, please contact our customer support team.
Please ensure that the shipping address provided is complete and accurate.
Parcels returned due to incorrect addresses may require additional time for redelivery.
If a package is returned to our warehouse, we will contact you to arrange redelivery.
If your parcel arrives damaged or items are missing, please notify us within 48 hours:
📧 britishvita.uk@gmail.com
Please include:
We will resolve the issue as quickly as possible.
British Vita – Customer Service
📍 82 A James Carter Road, Mildenhall, Bury Saint Edmunds, IP28 7DE, United Kingdom
✉️ britishvita.uk@gmail.com
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